Posted June 30, 2015 Report this job.

Senior Manager, Loyalty and Global Marketing Analy

Hilton Worldwide  | US

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The Senior Manager of Loyalty and Global Marketing Analytics will provide ongoing, sustainable, in depth and accurate insights, analyses and strategic perspectives within the Brand and Regional Marketing environments in support of enterprise goals, and will effectively apply those through fostering partnerships and deeper stakeholder relationships.


What will it be like to work for this Hilton Worldwide Brand?

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.

What will I be doing?


The Senior Manager of Loyalty and Global Marketing Analytics will be responsible for proactively finding opportunities in securing new data sources, launching new reporting and analytical solutions, participating in customer focus discussions and being the point of support of the Brand and Regional Marketing development strategies. The ultimate goal will be to create analytical value for the business stakeholders and demonstrate progression within the Analytics Maturity Model through solution development, Team Member development and proactive engagement with other functions across the wider Commercial Services Analytics competencies.



Other key priorities are listed below:

Engage with the assigned business audience, understand their objectives, participate in projects, actively suggest opportunities, and provide analytics thought leadership

Put data and insights into business context

Establish dedicated client leadership mapping for designated client groups and validate with the business its completeness

Work with the Senior Manager will prioritize strategies and directions for the Marketing and CRM Analytics team, directing efforts to ensure the effectiveness and efficiency of analytics deliverables

Improve the stakeholder's decision making process through the delivery of relevant analytical insights, streamlining access to data and active participation in ongoing business discussion and projects

Provide business stakeholders with forward looking recommendations using all available data across Commercial Services to drive incremental growth

Be a dedicated point of contact for the stakeholders enabling access to the wider Commercial Services Analytics competencies

Fully understand the business stakeholders' processes and ensure ongoing dialogue and feedback while course correcting in-flight for delivery of maximum mutual value

Execute the strategic planning and coordination of the Marketing and CRM Analytics team to advance company goals, while supporting and directing the communication plans of key messages to internal and external stakeholders

Develop an execution plan to implement long term goals for the Marketing and CRM Analytics team that will become the basis for short term goals and annual operational planning

Participate in and contribute to the synthesis and execution of business strategies and the vision, including development of new analysis and reporting and enhancement of existing ones

Ensure a timely distribution of analytics deliverables, assigning requests to Team Members and third party vendors when needed

Establish and cultivate collaborative and successful working relationships with internal and external groups to achieve overall business successes

Maintain proactive and regular internal communication

Build strong relationships and maintain a high level of internal client satisfaction by managing expectations and delivering high value

Summarize and share results from analysis with broader Marketing teams, in addition to recommending new or modifying existing marketing initiatives based on the analysis

Develop customer insights and identify trends that will shape marketing and business strategy

What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. To fulfill this role successfully, you must possess the following minimum qualifications and experience:



BA/BS Bachelor’s Degree

A minimum of six (6) years of professional experience

A minimum of three (3) years of experience developing analytic solutions from identification of problems to packaging and presentation

A minimum of three (3) years of experience working in a Marketing and/or an Analytic role

A minimum of two (2) years of Managerial experience

Ability to travel as required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

MA/MS Master’s Degree in Management, Marketing or Business

A minimum of seven (7) years of experience working with Loyalty or Marketing Team in consultative roles providing solutions

A minimum of seven (7) years of professional experience

A minimum of four (4) years of Managerial experience

Experience from project management, business performance analysis, commercial and operational roles

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

Please apply directly on our website; http://jobs.hiltonworldwide.com/en/?cntry=united-states. The job number is USA0114E

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