Posted May 8, 2023

Senior Account Manager

Market Research Advisory Group LLC  | NY, US

Are you a dynamic Account Manager? Do you have superior farming abilities, with the expertise to farm accounts for upwards of $1 million+ cumulative? This critical remote role with one of the leading market research agencies in the country is responsible for managing and developing existing client accounts, helping to acquire & close new business, while managing clients’ expectations from start to finish. The ideal candidate will have a proven track record of success in Account Management and Project Management in the Market Research industry.

Responsibilities include:
• Develop and cultivate successful relationships with customers (growing business, communicating and managing client expectations, etc.)
• Ensure client objectives are being met and provide strategic optimization recommendations to maximize account growth and retention
• Interface with multiple clients on a daily basis
• Support sales with assistance in paperwork & billing for clients
• Assist sales with customer targeting, lead generation and other efforts to close new business
• Anticipate issues and manage risks
• Effectively communicate status and issues to team members, management and other project stake holders
• Help turn business requirements into functional specifications for tech teams
• Collaborate with cross functional tech and product teams to develop and execute project plans, defining scope, schedule, deliverables, resources and budget
• Drive full life cycle projects of varying scale and complexity


Qualifications and Experience:
• Multiple years Market Research Account Management experience required (must have client-facing experience, proven ability to farm and cultivate accounts).
• Excellent verbal and written communications skills
• Well-developed time management and multitasking skills
• Solid judgment and decision-making abilities
• Knowledge of project management tools and concepts preferred
• Strong team building and facilitation skills, including problem resolution/mediation
• Familiarity with CRM based solutions preferred (i.e Pipedrive, Salesforce, etc.)
• Strong analytic aptitude and results oriented with great attention to detail
• Proficiency with Excel required (intermediate to advanced knowledge)
• Bachelor’s degree in related field or equivalent education/professional experience required

Must have substantial proven expertise as an account manager (or similar title with account mgmt responsibilities). Must have substantial part of career working on supplier-side. Can reside anywhere in USA. No third parties, please.

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