Posted January 12, 2024 Report this job.

Research Director

10K Humans  | US

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A remote position for persons with 7+ years of demonstrated quantitative and qualitative market research experience. The Director reports to the Head of Insights and is responsible for the autonomous management and execution of projects from beginning to end, delivering quality data on time and on spec.

Market Research:

• Independently run projects from turning a proposal to a survey/guide through writing and presenting findings

• Develop screeners, guides, and questionnaires from study objectives

• Questionnaire programming

• Qualitative platform programming

• Moderation of interviews, focus groups, online diaries/boards, ethnographies, etc.

• Developing crosstab and banner plans

• Creating code frames for open-end response coding analysis of study data and charting/graphing

• Writing reports including accurate headlines and concise summaries

• Presenting results to clients, addressing client issues, speaking with knowledge about the process and related details

Account Management

• Building relationships with clients, including expectation management

• Schedule and manage client meetings

• Keep client team informed of study progress and all project details

• Identify opportunities to grow relationships with clients

• Work with Head of Insights to craft proposals and sell projects to new and existing clients

Project Management:

• Direct and manage teams of Managers and Associates 

• Responsible for successful management of internal qualitative and quantitative processes

• Selection and management of outside vendors and internal 10K Human recruits

• Provide input towards viable solutions for project issues with senior staff consultation

• Monitor project progress, and assist with client communication

• Project cost/profitability review

Methodology Development

• Research, design, and implement new research methodologies (e.g., qualitative interview techniques, segmentation approaches, etc.) 

Success in this position requires:

• Adventurous spirit and eagerness to try new things: you are excited to seek out and test new technologies and methodologies

• A detailed orientation: you are fully attentive to a mass of project details, both obvious and underlying

• Proactiveness and sharp critical thinking skills: you visualize a project in terms of “next steps” and ask relevant questions to ensure 100% understanding of a project or problem, determine alternatives/solutions, communicate the situation to clients, then implement an action plan

• Relationship-building and teamwork skills: you are outgoing, collaborative and make it a priority to keep all parties updated on project status

• Love of language: you love the written and verbal word. You’re also good with numbers

• Resourcefulness with a “can-do” attitude: you routinely take an “I’ll make it happen” approach – and are able to think of creative ways to tackle new challenges

• Fearlessness: you're comfortable gracefully “bugging” vendors and clients regarding any unresolved issues or unanswered questions

• “Managing up:” as this position interfaces with senior/executive-level clients and co-workers, you must be able to perceive their needs and communication styles and adapt to them. This requires confidence and initiative in dealing with more senior partners

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