Posted December 14, 2012 Report this job.

Panel Manager (Analyst)

Vision Critical  

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Join the Vision Critical team

A colossal revolution is happening in the way organizations engage with their customers which is pushing market research to become more captivating and Vision Critical is leading the charge. Our team, headed by industry icon Angus Reid, leads the world in interactive research and provides technology and expertise to help companies recruit, engage and learn more about their own customers. Our software allows our Fortune 500 clients to do internet based market research using interactive surveys, photos, videos, audio and 3D simulations. We work with one third of the world’s top 100 brands; our professionals are spread across the globe in Canada, US, Europe, Australia and Hong Kong; and our VC Community Panels product is the most widely adopted community panel platform on the planet.

We take good care of our people and we get recognized for it. Recently Vision Critical was named one of BC’s Top Employers and one of Canada’s Top Employers for young people, as well as one of Deloitte’s Technology Fast 50. We’re growing fast, developing cutting-edge technology and research techniques that bring clients the insight they need to get inspired, be innovative and make bankable decisions.

We reward self-starters, firecrackers, collaborators and life enthusiasts. We can’t abide stagnancy or bureaucracy. We thrive on change and ambitious goals. Join our team!

Panel Manager (Analyst) - Toronto

The successful candidate will be responsible for handling the day-to-day project work required in managing Vision Critical’s own online Market Panels in the US, UK and Canadian markets (Springboard Panels). Key areas of focus will be in panel analytics, health and quality, panel operations and management, panel communications and engagement, and liaising with other business teams in panelist support, incentive management, client service and research operations.
The candidate will be joining the Market Panels Division, reporting to the Director – Market Panels. The Panel Management team represents the foremost thinking in online panel management, strategy, engagement and quality. The National Panels team is a growing division within the company, offering the candidate will be substantial opportunity for learning and growth, with good prospects for progression based on merit and initiative.

Key Responsibilities

• Support the production and execution of panel health and analytics reporting; monitoring and gathering of data indicators; interpret and recommend action based on findings
• Assist with the communication of panel status in terms of health, utilization and overall distribution
• Assist in the execution of scheduled panel maintenance tasks, quality processes and engagement activities
• Project Manage internal surveys for screening and engagement, and ensure profiling information is updated and accessible.
• Monitor panel member support and incentive fulfillment.
• Assist with the development and execution of new initiatives within panel management and analytics
• Act as an internal contact for inquiries about the Market Panels and provide guidance or advice on best practice for execution to operations, research and internal client service teams using the panel for their projects
• Draft panel communications pieces including newsletters, portal content and social media
• Ability to provide assistance or back-up coverage for execution of sampling and feasibility; drawing representative samples and able to run counts using MARSC
• Become proficient with in-house software including Sparq and MARSC (sample management software), and also proficient with Excel and SPSS in the execution of panel reporting

Skills and Requirements

• Educated to post-secondary diploma or degree standard (or has equivalent business experience)
• Professional presentation, high level of customer service, and confident communicator with excellent command of the English language, both spoken and written
• High aptitude for technology, fast to learn and adaptable; proficiency with Microsoft Office applications, particularly Excel.
• Self-starter with strong time management and organizational abilities; able to set and meet deadlines
• Highly motivated, aptitude for problem solving and trouble shooting, analytically-minded and detail oriented
• Ability to work under pressure and possess a high degree of tenacity

Desirable

• Data Analysis or Market Research Industry experience (specifically online) or demonstrated knowledge (have taken related courses)
• Experience in using a data analysis package such as SPSS or SAS and/or in dealing with large datasets in SPSS, SAS, Access or SQL

If you are interested in catapulting your career to the next level we invite you to apply online now!

Please note that due to the high volume of applications received only short-listed candidates will be contacted. We thank you for your interest in Vision Critical and encourage you to constantly check our website for a list of all current opportunities.

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