What is the Service & Experience at Customer 2024? 

The Customer Service & Experience 2024 unites 500+ senior leaders in marketing, service and experience with the shared goal of mastering the end-to-end customer journey. Only by bringing together diverse companies, functions and perspectives do we have a chance at doing this.

With a whole track dedicated to customer service and experience and another to marketing, the third track is an opportunity to break out of your echo-chambers to engage in cross-functional discussion and holistic strategy development.

Integrate AI, personalize experiences, showcase value

With AI tackling base level service operations, now is the time to reshape the future role of agents. This is the era of innovative, efficient and scalable solutions, but technology must be balanced with the human touch, to meet the unique needs of your customer. Only those that strike the right balance will drive efficiency, reaffirm their CX departments value and exceed customer expectations in 2025. 

Recognized as a cornerstone of their strategic calendar, Reuters Events: Service & Experience unites leaders at a critical time in service history, where the synergy between AI and human connection is more important than ever. This is your opportunity to solidify the human aspect of your service center, seamlessly integrate new technologies and align your strategies with broader business goals, securing CX a seat at the table.  

Business-critical challenges in 2024 

Augment agents for an AI world

Develop, empower and retain service agents by equipping them with the critical skills, tools and strategies needed to adapt to evolving service roles. Find the right balance between automation, outsourcing and in-house agents to deliver bespoke and personalized experiences.  

Integrate AI for profound impact

Seamlessly integrate AI and other new technologies into your existing tech stack to minimize disruption and enhance your ecosystem. Define precise metrics to evaluate the efficiency of AI, ensuring that the adopted solutions are scalable, versatile and tailored to meet your business's unique needs.   

Breakdown silos for a unified customer experience

Enhance collaboration across departments to leverage collective data and insights ensuring a proactive, personalized journey. Harness an integrated approach to ensure consistency and effectiveness throughout all service interactions, boosting customer satisfaction and loyalty.   

Demonstrate ROI to secure executive support

Connect CX strategies with wider business objectives to secure leadership buy-in and reaffirm your value. Prioritize CX projects impact and align with your company's key success metrics, keeping customer service at the forefront of business planning. 

When will the Service & Experience at Customer 2024 be held?

The Service & Experience at Customer 2024 will be held on November 12-13, 2024.

Where will the Service & Experience at Customer 2024 be held?

The Service & Experience at Customer 2024 will be held at the Hilton Miami Downtown (1601 Biscayne Blvd).

To learn more and to register, click here.