What is the CX Summit North America?

Welcome to 2025, where customers know no bounds. Where visionary brand strategies seamlessly blend with real-world journeys and every interaction is meticulously crafted to captivate and delight. Now, imagine if you could truly measure and act on every part of their experience, maintaining the equilibrium between innovation and ease of use.

At CX Summit 2025, CX, digital and marketing leaders will unite to delve into this rapidly approaching future, unveiling fresh insights and a comprehensive set of measurement and enhancement tools that promise to optimize the entire customer relationship. Come learn how strategies combined with current and emerging technology can forge groundbreaking narratives that capture the hearts and minds of your customers with the right balance of precision and empathy, enabling you to create your customers’ total experience.

Why attend the CX Summit 2025?

Ignite your imagination

Immerse yourself in forward-thinking insights and cutting-edge research through six dynamic Forrester keynote sessions. Celebrate innovation with the 2025 Customer-Obsessed Award winners and leave inspired and equipped with the knowledge and drive to spark meaningful change.

Dive into fresh perspectives

With 42 targeted breakout sessions, 40 real-world case studies and nine dedicated workshops, you’ll gain the knowledge you need to tackle today’s biggest CX challenges, whether it’s aligning teams, integrating emerging technologies or developing robust measurement strategies.

Enhance your network

Network and collaborate with top customer experience, digital and marketing professionals at 14 interactive sessions, industry-focused meetups, analyst-led roundtables and social engagements

Sharpen your skills

Participate in practical, hands-on activities designed to put your learning into action immediately. Use Forrester’s proven frameworks and toolkits to ensure that your strategies deliver measurable impact.

Where will the CX Summit North America 2025 be held?

CX Summit North America 2025 will be held at the Gaylord Opryland Resort & Convention Center (2800 Opryland Drive).

When will the CX Summit North America 2025 be held?

The CX Summit North America 2025 will be held on June 23-26, 2025.

To learn more and to register, click here.