What is CX BFSI USA East Exchange 2024?

CX BFSI USA East 2024 is North America's premier invitation-only meeting for CX leader in financial services. Welcome to the 11th edition of the CX Exchange for banking, financial services and insurance! 

When the Exchange launched a decade ago, it was right at the cusp of challenger banks and insurtechs entering the scene to shake the mould of what the financial experience should look like. Today, we are living in a digitized ecosystem with constantly connected customers who seek the speed and convenience of Amazon, but the personal touch and advise of a first-class hotel. To stay relevant in this ever-changing digital world, CX leaders need to deliver both, whilst simultaneously always staying one step ahead. 

Furthermore, we live in uncertain financial times, where CX leaders need to fight hard to prove the worth of new investments and even demonstrate why CX is needed in the first place. As customers become increasingly demanding about where and how they want to be met, it all comes down to delivering secure, personalized and innovative experiences fit for an unknown future. 

Join us this October as CX leaders from across the space come together to benchmark how to not only keep the field of CX alive, but make it the gamechanger for organizations seeking to differentiate themselves in increasingly disloyal times.

What are the key themes at CX BFSI USA East Exchange 2024?

• AI as an effective CX tool.
• Utilizing voice of the customer and your data.
• Guaranteeing ROI from your CX initiatives.
• Employee experience to excel CX.

What can you expect from the exchange?

• An event by the industry for the industry: A topical agenda created from recent discussions with senior CX professionals on top challenges and industry insights, and delivered by a top tier speaker faculty of industry leaders.
• A personalized itinerary: Make the most of available think tanks, workshops and one-to-one meetings through advance selections on our pre-event portal.
• We help you network: Most of our delegates attend alone and it is our job to get you all talking to each other! From our Great Game of Games welcome reception where you will challenge each other in everything from darts to dominoes, to the 10th anniversary celebration, there is plenty of easy opportunities for making new connections.
• 11 years of data: When you register you will be taken through a profile form that digs deeper into your ongoing challenges and investment priorities. Whilst on site you will be able to leave your thoughts and insights through both an onsite Brainstorm hub, as well as continuous polls and engagement throughout. You will be a part of benchmarking where the industry is at in 2025!

Where will CX BFSI USA East Exchange 2024 be held?

CX BFSI USA East Exchange 2024 will be held at the InterContinental Miami (100 Chopin Plaza).

When will CX BFSI USA East Exchange 2024 be held?

CX BFSI USA East Exchange 2024 will be held on October 15-16, 2024.

To learn more and to register, click here.