What is CX BFSI Exchange UK 2025?

The CX BFSI Exchange UK 2025 is the U.K.'s premier invitation-only meeting for customer experience leaders in banking, financial services and insurance.

From the March 3-4, 2025, customer and experience-focused executives from across the space will gather to benchmark how to not only keep the field of CX alive, but make it the game changer for organizations seeking to differentiate themselves in increasingly uncertain, volatile times. When the Exchange launched almost 15 years ago, banks had a strong Highstreet presence, consumers were skeptical of online banking and challenger banks were yet to disrupt the market. 

Today, we live within a digitized ecosystem with constantly connected customers seeking the speed and convenience of universal retailers, accompanied by the personal touch and specialism of five star hotels. Consequently, we are faced with the question on every CX leaders’ mind, how do you achieve the perfect equilibrium for success?

Furthermore, financial uncertainty, for both U.K. consumers and as well as financial institutions, is creating a strong need to prioritize where money is being placed; determining the upshot for both consumer financial needs and industry customer-focused decisions. Defining your market and correctly positioning your brand within the current market will play a more significant role than ever to succeed as a leader, provider and competitor of customer excellence.

We are delighted to host another year of expert insights, industry phenomena, and arising challenges with our ever growing community of industry leaders. Take this opportunity to learn from those who have been there, faced the risks and excelled across the industry by joining us this coming Spring in London!

Where will the CX BFSI Exchange UK 2025 be held?

The CX BFSI Exchange UK 2025 will be held at Hilton London Syon Park.

When will the CX BFSI Exchange UK 2025 be held?

The CX BFSI Exchange UK 2025 will be held on March 4-5, 2025.

To learn more and to register, click here.