What is Customer Contact Week Asia?

The 14th Customer Contact Week Asia 2023 (CCW Asia 2023) concluded with resounding success.

We are delighted to share that this year’s conference welcomed close to 200 attendees, reflecting the growing interest and importance of customer contact in the Asian market. It is noteworthy that 80% of the attendees were directors or held higher positions, highlighting the calibre of professionals who graced the event.

Why attend Customer Contact Week Asia? 

• Discover how Asia’s customer contact/engagement/service and operation leaders are strategizing their operations to drive CX scalability.
• Deliver personalised customer engagement and service through omnichannel.
• Optimize customer satisfaction and service quality through automated sentiment analysis.
• Leverage AI and machine learning to scale chatbot and self-service up.
• Strategize intelligent automation implementation to optimise workforce management.
• Perfect customer experience with journey mapping, VOC insights and feedback programs.
• Benchmark with the industry’s best on the performance of your contact center.

To learn more and to register, click here.