Company Description

Intouch Insight is a CX solutions company specializing in helping multi-location brands achieve operational excellence and improve customer experience so they can earn customers for life. With 40+ years of experience, Intouch is a veteran in the mystery shopping industry and stands out as one of North America's most technologically advanced providers.

We are trusted by some of the world’s largest, and most loved brands, including: 

• 6 of the top 10, and 14 of the top 50 Petro-Convenience Chains
• 1 of top 2 Beverage Manufacturers
• 4 of the top 10, and 19 of the top 50 Quick Serve Restaurant Chains
• 1 of the top 3 Global Technology Companies

 
Primary Industries we serve: 

• Restaurants and Food Service
• Petro-Convenience
• Grocery
• Big Box Retailers
• Financial Services
• Automotive
• Consumer Packaged Goods

How we help: 

• Ensuring that our clients deliver consistent customer experiences across multiple locations.
• Designing programs that drive positive business outcomes for our clients.
• Collecting large amounts of field data quickly and at scale.
• Providing technology-powered solutions with smart research and deeper insights.
• Eliminating blind spots across their customer journey.
• Delivering insights for prompt actions.
• Automate any action based on real-time data.

What Intouch Insight can do for you?

Intouch Insight delivers value to multi-location brands with technology-driven solutions that drive real business impact. Our services capture vast field data at scale, while our software analyzes insights and automates action for lasting results.

Mystery Shopping & Operational Audits

Intouch Insight's Mystery Shopping and Operational Audits provide objective, third-party evaluations of brand standards and operational practices. Utilizing a network of trained evaluators, these programs assess critical aspects such as customer service quality, compliance with brand protocols, merchandising accuracy, and facility cleanliness. The collected data is synthesized into actionable insights, enabling businesses to pinpoint areas for improvement, address training deficiencies, and ensure a consistent brand experience across all locations.

CX Platform

Intouch Insight’s CX Platform is more than just a data dashboard—it’s a powerhouse for multi-location brands looking to transform raw customer insights into strategic action. By aggregating feedback from surveys, mystery shopping, and audits into a single, intuitive interface, businesses gain a 360-degree view of their customer experience. This holistic approach allows businesses to monitor performance metrics, identify trends, and implement data-driven strategies to enhance customer satisfaction and operational efficiency.

Digital Checklists and Inspections

IntouchCheck^® is a robust digital checklist and inspection software designed to streamline operational processes for multi-location operators. The platform offers real-time tracking of operational tasks, brand standards, and compliance requirements. Dynamic workflows automate corrective actions, ensuring immediate follow-ups on failed inspections, while mobile accessibility keeps teams connected and accountable. With seamless integrations and instant analytics, businesses can ensure operational consistency without the hassle of paperwork.

Survey Tool

IntouchSurvey^® is a powerful, easy-to-use survey tool that helps businesses collect and analyze customer feedback in real time. With multi-channel distribution, AI-driven insights, and customizable dashboards, brands can quickly turn responses into actionable improvements.