Confero, Inc.

Raleigh/Durham, NC

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Key Categories

Incentive Payment & Processing Mystery Shopping Store Audits Mobile Surveys CX/UX-Customer/User Experience

Company Description

Confero offers customized customer brand support services, compliance audits, mystery shopping, competitive intelligence, customer satisfaction research such as mobile and web surveys, spot check surveys, marketing promotion support and social medial monitoring. Reports provide accurate, objective feedback to help companies identify competitive opportunities and increase accountability.

Results from research are reported real time via a robust web reporting platform. Reporting is technology-driven with digital photos, mobile capabilities and audio recorded telephone calls. Mystery shopping evaluations are offered via onsite visits, online visits or via calls. On the spot rewards increase sales, support in store promotions and motivate front-line employees.

Services are available in the U.S. and Canada. Founded in 1986, Confero began as a women-owned business and continues this tradition today.

Testimonial from Director of Marketing, Fast Casual restaurant: "The reports have been a revelation on how much work we need to do with the franchisees…hopefully when we are ready to do the next mystery shop, we can make some significant changes and see that reflected in the reports."

Year Established: 1986

Research Services and Specializations

Industries, Markets and Audiences Served

Address

535 Keisler Drive, Suite 204
Cary, NC 27518
United States

Customer Contact(s):: Janet Morrison

Phone

919-469-5200
800-326-3880
919-380-7136 (fax)