Company Description

Since 1983 a leader in providing outsourced survey processing to the insights industry.  Services include:

Open-end comment coding – Coding in all languages, industry leaders in coding rich media (photos, video and recorded audio).  Large coding staff with health care, finance and tech specialists. Extensive experience in litigation, adverse events and tread act coding. Computer assisted human coding and text analytics (ADAPT Snapshot) processing options available.

Print and outbound mail – Full print and mail capabilities, mail surveys and mail-to-web invitations. Survey design, color print, personalization, inserting and mailing. USPS NCOA and CASS address processing to maximize postage discounts. Barcoded QA process to ensure all mail pieces match and are mailed to the correct respondent. Removal of responders from follow up mailings.

Inbound mail management and scanning – Inbound business reply mail receipt (your company name but using our permits and P.O. BOX). Inbound bulk shipment receipt and prep for CLT and employee engagement survey programs. Daily ID and disposition reports. State of the art image scanning data capture. Verbatim open-end transcription and translation in all languages. Onsite storage and secure shredding. SOC2 Security Certified. Extensive CAHPS experience.

IDI Transcription – Transcription of IDI recordings. Specializing in Excel summaries where all text from multiple interviews are summarized into a single Excel Spreadsheet.  Extensive health care experience.