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Showing: Timothy Keiningham

Total: 3

Article Exploring criterion variables for business-to-business customer satisfaction programs Terry Vavra, Tiffany Perkins-Munn, Demitry Estrin, Timothy Keiningham | March 1, 2004
Article When presenting research results, use your skill set to find the right mix of detail and perspective Timothy Keiningham, Luke Williams | May 1, 2008
Article Why managers should care about employee loyalty Timothy Keiningham, Luke Williams, Lerzan Aksoy | February 1, 2010