Article
From the Publisher: Literacy an important consideration when conducting research projects
| June 1, 1989
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Article From the Publisher November 1990: One company's experience with customer satisfaction | November 1, 1990
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Article From the Publisher October 1996: This satisfaction 'research' left the customer unsatisfied | October 1, 1996
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Article From the Publisher March 1990: New book could help you avoid first-time focus group problems | March 1, 1990
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