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Showing: Paul Lubin

Total: 6

Article Mystery shopping adapts to serve a range of needs Paul Lubin | January 1, 2006
Article Use research to keep customers happy and management well-informed Paul Lubin | October 1, 2008
Article Using mystery shopping for discrimination and sales practices monitoring Paul Lubin | January 1, 1998
Article The benefits of customer retention research Paul Lubin | October 1, 1992
Article Detecting and eliminating racial profiling and unfair sales practices in consumer lending Paul Lubin | January 1, 2010
Article Using market research for business and public policy decisions in consumer lending Paul Lubin | July 1, 2008