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Showing: Marianne Hynd

Total: 4

Article How are companies faring at answering social media-based customer queries? Marianne Hynd | February 1, 2018
Article Studies chart the evolution of social media as a customer service channel Marianne Hynd | June 1, 2016
Article Where companies are failing at using social media for customer service Marianne Hynd | April 1, 2013
Article Mystery shopping program guides improvement of customer communication for business-to-business firm Marianne Hynd | March 1, 2009