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Showing: Jim Tincher

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Article For improved customer and company outcomes, elicit a targeted emotional response Jim Tincher | October 1, 2021
Article Unlocking the key emotions at play in the back-to-school shopping experience Jim Tincher | June 1, 2019
Article How the YMCA used journey-mapping to boost member retention Jim Tincher | April 1, 2017
Article How journey maps can help you get closer to your customers Jim Tincher | October 1, 2015