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Article A perfect storm: Economic and energy crises impacting American consumers | November 11, 2022
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Sponsored Article Sponsored Content: Capitalizing on Customer Feedback - Creating Measurable Value from Voice-of-the-Customer (VOC) Programs | March 1, 2010
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Article Think you know segmentation? Think again! A close look at 4 core analyses | December 1, 2013
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Article Boston Edison uses research to measure the success of an energy conservation program | December 1, 1991
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Article Focus groups guide creation of automated customer assistance system for Detroit Edison | June 1, 1993
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Article Machine-readable surveys make it easier for utility’s customers to express their satisfaction | October 1, 1995
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Article Online reporting lets researchers focus on analysis rather than distribution | October 1, 2003
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Article Energy company uses brand-to-media consonance assessments to optimize ad effectiveness | May 1, 2003