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Article How research helps Fairmont Hotels & Resorts understand guests’ emotional needs and motivations | October 1, 2016
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Article Research guides Holiday Corp.'s creation of a lodging chain for business travelers | February 1, 1990
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Article Ongoing customer satisfaction research helps Hampton Inns guarantee good service | November 1, 1991
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Article Projective techniques help nightclub concoct nostalgia-filled cocktails for Gen X patrons | December 1, 1999
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Article Mail survey, in-house database helps La Quinta Inns monitor guest satisfaction | October 1, 1999
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Article Respondents in interactive groups approve Best Western's ambitious ad campaign | June 1, 1996
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Article Companies seeking insights on satisfaction shouldn’t overlook online and other text sources | October 1, 2006
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Article Study examines the link between hotel employee performance and guest satisfaction | October 1, 2007
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