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Article How companies are getting it wrong with their customer experience measurement programs | April 1, 2016
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Article Qualitative research helps Stanley Hardware reposition its line of mirror doors | November 1, 1994
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Article First-time use of Kano method helps Carrier Corp. research buyers of its air conditioning units | November 1, 1997
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Article In the U.S. and overseas, CNH Global talks to loader backhoe users to develop new models | November 1, 2002
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