Telephone interviewing offers researchers a variety of advantages when engaging with participants – since most everyone has a phone , this method allows for greater accessibility to a wide pool of consumers and a personal approach that inspires higher response rates. Companies that specialize in this method have further honed their tools to reach both broad and niche audiences in a variety of industries.
These telephone interviewing providers are ready to assist you with your research needs. From CATI call stations operating 24/7 to professional interviewers fluent in a wide range of languages, these companies offer an array of services to connect to your target category and provide quality deliverables.
Clear Insights Group
Founded 2014 | 350 employees
Jeffrey Welch, CEO
Clear Insights provides survey research data collection services to discriminating organizations throughout North America. Using the most advanced technologies, we provide our clients with the advantages they have come to expect when partnering with us to gather insights through survey research. We believe the best services are delivered when providers work as partners with their clients. Our aim is to provide responsive service, quality deliverables and actively contribute to your success, even in ways you do not envision. Whether a one-time ad hoc project or ongoing programs, our commitment is reflected in our work behavior every day.
Phone 801-901-3497
clearinsightsgroup.com
Communications for Research, Inc.
Founded 1997 | 200 employees
Colson Steber, Co-CEO
CFR is a research logistics and data collection firm that operates two call centers in Missouri. We expanded in 2018 as our research skills training program improved productivity implementing hybrid recruit and interviewing research. Our project teams, led by the client contact, execute on projects that require 10 hours or 10,000. A third of our calling is qualitative recruitment and we have deep expertise in ag and the food supply chain. We help with accessing, executing and measuring the performance of data collection.
Phone 573-259-0320
cfrinc.net
Confirmit
Founded 1996
Ken Østreng, CEO
Confirmit enables organizations to build market research and customer experience programs that deliver richer insights to enable businesses to make smarter decisions. Our clients create multichannel research programs that deliver a compelling respondent experience, streamline MR operations and provide high ROI. We work closely with insight agencies around the world, partnering with them to develop world-class technology that supports their growth. We deliver robust data collection with an ever-evolving CATI solution, AI-driven automation and cutting-edge innovations that make research faster and more efficient than ever. We’re here to support the entire research lifecycle. A partner for today, guiding your vision for tomorrow.
Phone 800-864-5266
confirmit.com
Creative Consumer Research
Founded 1976 | 13 full-time; 70 part-time (83) employees
Patricia Pratt, CEO
Creative Consumer Research (CCR) offers a fully-staffed, in-house, 50+ seat telephone center to conduct research studies for our clients. Using proven techniques, we collect high-quality data for a variety of industries including B2B, health care, consumer goods and more. If your business requires bilingual research, we proudly staff a team of experienced market researchers fluent in spoken and written English, Spanish, Vietnamese, Chinese, Farsi and more. Whether your focus is on the United States or abroad, CCR uses targeted lists and samples as specific as possible and we never dial randomly. To ensure superior quality, all surveys are recorded and available for playback at any time. Each of these resources allows us to thoroughly conduct telephone studies no matter what the size. Maximize your business with the CCR market research and consumer insights team.
Phone 281-240-9646
ccrsurveys.co
Dynata
Founded 1977
Gary S. Laben, Chief Executive Officer
Dynata is one of the world’s leading providers of first-party data contributed by consumers and business professionals. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its core first-party data offering to bring the voice of the customer to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies; media and advertising agencies; consulting and investment firms; and health care and corporate customers in North America, South America, Europe and Asia-Pacific. For more information, go to www.dynata.com.
Phone 214-365-5000
dynata.com
EFG Worldwide
Founded 2000 | 350 employees
Fernand Wiesenfeld, CEO; Mikhael Akl, Call Center Director
EFG Worldwide is a U.S.-based global leader in data collection and multi-country studies. The company manages projects from A to Z; including translation, programming, recruiting, interviewing and crosstabulation. EFG specializes in quantitative; IHUT, CATI, web/mobile, face-to-face and qualitative; ethnos, focus groups, in-depth interviews and online bulletin boards. The company works in 80+ countries and in 120 languages in Europe, the Middle East, Africa, Asia/Pacific and the Americas. The company’s reach includes physicians/patients, labs, payers, B2B, IT, financial services, DM and C-levels, consumers and mid/hard-to-reach targets. EFG is ISO 9001 certified since 1995 with regional offices in France, the U.S., Morocco and China.
Phone 305-767-4476
efgworldwide.us
Global Data Collection Company (GDCC)
Founded 1998 | 850 + interviewers across eight locations globally
Kees-Jan Mars, Founder and Managing Director
GDCC is the preferred, and often sole, global telephonic fieldwork (CATI) provider for various market research and consultancy companies, as well as the corporate research departments of multinational organizations. GDCC HQ is based in Rotterdam and from our state-of-the-art facilities in the Netherlands, London, the U.S. (Reno and Cincinnati), Hong Kong, Istanbul, Skopje and Kosovo. GDCC operates seven days per week by using 525 CATI stations with 850+ interviewers, conducting both CATI and mixed-mode data collection globally by using only native speakers. GDCC is a ISO 20252 and ISO 27001 certified company and compliant with GDPR and TCPA.
Phone +31 (0)10-300-3003 – Rotterdam (HQ); 775-337-1000 – Reno, Nevada (US)
gdcc.com
I/H/R Research Group
Founded 1976
Steve Clark, CEO
I/H/R Research Group specializes in providing the highest quality marketing research data collection using both traditional and online methodologies. Our experienced CATI team delivers representative best-in-class data across a variety of categories including consumer, political polling, CSAT, NPS, B2B, health care, tracking, multilingual, mixed-mode, qualitative recruiting and executive interviewing. Our state-of-the-art Las Vegas call center has 52 stations (expanding to 90) complete with live digital call monitoring/recording on all stations to ensure quality. We are experts in conducting low-incidence studies using pure probability RDD sampling to maximize representation and adhere to traditional AAPOR/government-based data collection standards. We offer fully TCPA-compliant wireless data collection and leverage top-quality sampling from sister company Scientific Telephone Samples to ensure representative sampling methodology. Our seasoned team, high quality standards and affordable CPI for both landline and wireless interviews distinguishes us from the rest. Contact us for a quote today.
Call Center 702-734-0757
Corporate Office/Sales 714-368-1884
ihr-research.com
Information Specialists Group
Founded 1993 | 12 management employees and capacity for up to 55 phone interviewers
Bob McGarry Jr., CEO
Information Specialists Group offers a complete range of research services, from consultation and customized study design to data collection, analysis and reporting – for virtually any type or size of quantitative or qualitative study. Our in-house data collection capabilities include online programming and hosting, phone recruiting, phone surveying, phone recruit to web surveys and live intercept interviewing. Well-known for more than 25 years of experience reaching the hardest to find and hardest to engage B2B and B2C audiences, some industries we routinely serve include agriculture, financial services, health care, industrial manufacturing, legal and medical technology. Clients appreciate exceptional service and our turnkey ability to support critical decision-making with actionable intelligence.
Phone 800-279-5314 or 952-941-1600
isgmn.com
Interviewing Service of America LLC
Founded 1982 | 187 employees
Mike Halberstam, Chairman
Interviewing Service of America LLC, a member of the ISA Family of Companies (which also includes SoapBoxSample, Q-insights and icanmakeitbetter), has been conducting CATI interviews since 1982. ISA is known for its award-winning multicultural work and multimode capabilities. Recently ISA opened a TCPA-compliant 110-station call center in Las Vegas, bringing their total dialing capacity to 310 TCPA-compliant web-enabled CATI stations all located in the U.S. Combining deep research experience with the latest technology and forward-thinking approaches allows ISA to provide a positive client experience and high-quality deliverables.
Phone 818-989-1044
isacorp.com
IQR Limited
Founded 2017 | 150+ employees
Mark Domitrak, Managing Director
IQR provides you with data quicker so you can make decisions faster. We specialize in computer-based telephone surveys (CATI), providing our clients with access to hard-to-reach audiences that other research approaches cannot deliver as accurately. Since October 2017 we have conducted 162,800+ CATI surveys across 140+ projects. We have an experienced leadership team and highly skilled workforce. Our center leaders have over 50 years of combined experience in delivering high-quality data to clients. Operating from our state-of-the-art facilities just outside of London, our extensive phone bank and skilled personnel allow our clients to be provided with results in a quick and timely manner.
Phone +44 (0)1582 957 955
iqr.co.uk
iResearch Services
Founded Feb. 2008 | 400+ employees
Yogesh Shah, CEO
We are a marketing-first agency with over 10 years’ experience in thought leadership and content distribution. As a B2B research specialist iResearch Services has developed multi-layered contacts with CXOs in 25 countries and 20 industry sectors. With a mission to exceed expectations and to deliver insightful, actionable research we have end-to-end thought leadership services – research advisory; survey and analysis; editorial and design; and distribution and lead generation. We help global brands build digital trust and boost business growth.
Phone +44 20-3965-6776
iresearchservices.com
Ironwood Insights Group, LLC
Founded 2017; 11 employees + call center
Brad Larson, Founder/CEO
Ironwood Insights Group leads the market research industry by offering a seamless integration of all research methodologies into one point of service. We assist corporate researchers, marketers, marketing research firms, consultants and others with high-quality telephone and multi-modal data collection services. Our call center uses the latest technology with cloud-based servers and dialers for increased production, quality and security. We are HIPAA-compliant and maintain strict security and confidentiality controls. Our full quantitative data collection services include consultation, questionnaire design, sample sourcing, survey fielding, data processing, data analysis and reporting. Our qualitative methodologies include traditional focus groups, online focus groups, online bulletin boards and in-depth interviews. As a smaller firm, we are dedicated to providing our clients the best research solutions at reasonable rates. Call or e-mail today for “insights that provide clarity and drive action.”
Phone 602-831-1973
ironwoodinsights.com
Issues and Answers Network Inc.
Founded 1988 - 500+ employees
Carla Lindemann, COO
Issues & Answers Network Inc. is an independent global marketing research firm providing services such as survey and sampling design, data collection (300 CATI stations in four U.S. call centers and 65 CATI stations in Europe), project management and data analysis. Our international network of reliable alliance partners extends our research capabilities to Africa, Asia, Central America, South America, Western Europe, Eastern Europe, the Pacific Rim and the Middle East. We also conduct online research as well as direct mail studies. We are the only focus group facility in the Virginia Beach area and we have two RIVA-trained on-staff moderators for all your qualitative research needs. A snapshot of industries includes: agriculture, alcoholic beverages, consumer durables, consumer packaged goods, financial services, insurance, pharmaceutical and travel/hospitality.
Phone 757-456-1100
issans.com
Just The Facts Inc.
Founded 1994
Bruce Tincknell, Managing Director
Telephone interview firms are not all the same! Some bids are very low and some are higher. How do you decide which to use – or is it just price? If you’re investing in research, a low price is of little value without extreme care, sound methodology and attention to detail. JTF Research asks key questions to ensure optimal results: what’s important about this research, its objectives, outcomes sought, how results will be used and much more. If your research partner doesn’t understand the critical nuances of your needs, low-price research is strategically costly. Conducting quality phone research means having a strategic partner to effectively navigate and manage your important assignments: developing an effective screener, survey, pre-testing, quality control, skilled B2C and B2B interviewers, IT support, data quality, analysis and reporting. Contact JTF for high-quality telephone interviewing with 30 years of actionable results!
Phone 847-506-0033
justthefacts.com
Logit Group Inc.
Founded 1997 | 250+
Sam Pisani, Managing Partner
Anthony Molinaro, Managing Partner
The Logit Group has call center locations across the globe including in Canada, the U.S., Europe and Asia. We routinely conduct studies in 40+ languages including Spanish, French, German, Mandarin, Cantonese, Hindi, Urdu and Punjabi. Logit offers both B2B and B2C interviewing with trained staff in a wide variety of verticals. Here are just a few of the types of studies we can help with: CSAT, brand awareness, polling, tracking, recruit-to-web and recruit-to-IDI.
Phone 1-866-84-LOGIT
logitgroup.com/cati-b2b/
Luth Research
Founded 1977 | 200+ employees
Roseanne Luth, CEO
Luth Research has been a market research leader since 1977 and continues to make groundbreaking advancements in next-generation customer intelligence. At our San Diego call center experienced interviewers specialize in connecting with general consumers, as well as health care, business and other hard-to-reach audiences. We’re experts at conducting proprietary client sampling, purchasing lists and identifying specific audience characteristics. We also use our own SurveySavvy online research community to move beyond traditional approaches. This integrated multimode capability gives our clients exclusive access to web-to-phone recruitment. Our 180 computer-assisted telephone interviewing (CATI) stations operate 24 hours a day, seven days a week. Plus, clients can access real-time reports 24 hours a day and can download interviews via .wav files.
Phone 619-234-5884
luthresearch.com
The MSR Group
Founded 1994 | 165 employees
Don Beck, PhD, CEO
The MSR Group is a full-service research firm offering complete consumer and business-to-business research services. We are the only market research company in the country using groundbreaking verbal and facial recognition AI technology to provide real-time CX feedback to managers on customer and employee sentiment. This provides a powerful new tool for improving coaching, training and ensuring business compliance. The MSR Group specializes in customer experience management, brand awareness, advertising and creative testing, along with a wide array of custom quantitative and qualitative project offerings. Our specifications include a 150-station CATI call center, web and IVR surveys, executive interviews and focus groups.
Phone 402-392-0755 or 800-737-0755
theMSRgroup.com
Murray Hill National
Founded 2013 | 22 employees
Susan Owens, COO
Clients trust Murray Hill National with thousands of studies per year as their research partner. In return, we deliver valuable solutions and high quality recruitment for their consumer, health care, business-to-business and technology projects. For the last seven years Murray Hill National LLP, rebranded under new ownership, has advanced to one of the leading data collection and recruitment companies in the USA. Our teams are committed to tracking down your target audience. We provide high-quality recruitment for a multitude of industries, such as business-to-business, technology, health care and consumer projects. Our qualitative services extend far beyond the traditional focus group as indicated above. Our call center has 45 CATI stations where we conduct all of our telephone interviewing including qualitative, quantitative, phone to web or old-fashioned CATI. Call us today for your next project!
Phone 972-707-7645
murrayhillnational.com
Opinion Access LLC
Founded 1995 | 400+ employees
Lance Hoffman, EVP
Opinion Access (OA) has been delivering expert survey solutions through superior project management for over 20 years. Regarded as one of the leading companies in the industry, OA provides researchers and consultants with a one-stop shop for all data collection and data processing needs catering to social science, health care, political polling, CSAT and market research. Our domestic and nearshore CATI interviewing stations alongside our unique online surveying solutions, Opinion8, enable us to cater to clients with a wide range of varying budgets and goals. 100% web-enabled, we offer CATI and CATI over web from any of our interviewing stations along with programming and hosting for full-service or sample-only online studies. OA gets it done: anyone, anywhere, any way.
Phone 718-729-2728
opinionaccess.com
Partners & Schorr
Founded 1992 | 65 employees
John Delgado, CEO
Partners and JH Schorr Center of Marketing Research Resources provides the highest quality of data collection services for any project scope and methodology – telephone, online or in-person. We’ve completed more than 4,000 projects for clients in industries ranging from automotive and banking to health care and political polling. Our clients enjoy a full range of data collection and field management solutions. Our fully supervised and continuously monitored data collection center includes 40 stations equipped with Confirmit software. We pride ourselves on delivering impeccable project management and customer service that results in the utmost in reliability, precision and results.
Phone 855-872-7002
partnersandschorr.com
Perspective Research Services
Founded 1996 | 50 full-time, 1,200+ part-time employees
Ivor Stocker, Chairman
Perspective Research Services is here to help you at every stage of the data journey. You can use our full range of services as an end-to-end experience or simply dip into our services when you need us. Perspective is a data collection and data processing specialist agency based in London offering international CATI via 80 calling stations from our central-London-based center. Last year, we delivered 70,000 B2B and 30,000 consumer telephone interviews across 72 countries in 26 languages. All projects stringently adhere to the Interviewer Quality Control Scheme (IQCS) and Perspective is 100% IQCS certified.
Phone +44 (0)207-490-5944
perspectivemr.co.uk
Precision Opinion Inc.
Founded 1996 | 925 employees
Matt McCoy, Senior Vice President
Precision Opinion Inc. has been the leader in quantitative market research data collection since 1996. Based out of Las Vegas, Precision Opinion houses a 650-seat CATI center that is optimized for the Voxco dialing platforms, along with multimode capabilities. Precision Opinion’s specialties are in the world of, but not limited to, political and social science survey research. As a bespoke market research agency, Precision Opinion prides themselves on the ability to create done-for-you data collection and reporting capabilities. The company mission has been, and always will be, to become a partner in market research with clients and to uncover the insights that drive success. Contact Precision Opinion today to start the conversation.
Phone 702-483-4000
precisionopinion.com
Reconnaissance Market Research (ReconMR)
Founded 1995 | 1000+ employees
Lyle Durbin, CEO
Reconnaissance Market Research (ReconMR) specializes in telephone data collection for public opinion, political polling, social science, B2B and consumer opinion surveys. We have over 20 years of experience delivering high-quality, representative data and results. We conduct survey research via 525 TCPA-compliant U.S. CATI stations in San Marcos, Houston, Bryan and San Antonio, Texas. Platforms include Voxco and WinQuery, using state-of-the-art telephony and networking. Our team includes 1,000+ professionally trained interviewers including bilingual staff. ReconMR’s sister company, CRI, is MBE- and HUB-certified. Our partners include government agencies, universities, academic survey centers, media, political pollsters, public policy researchers, social scientists, transportation, utilities and health care organizations.
Phone 512-757-8116
reconmr.com
Reconnect Research
Founded 2013 | 20 employees including Contractors
Scott Richards, CEO
Redirected Inbound Call Sampling (RICS) is a new telephone survey sampling paradigm – one that is highly accurate, low cost and fast. Rigorous academic testing has shown that the RICS sample and data quality is as good, if not better, when compared with expensive probability phone surveys conducted for federal government agencies that rely heavily on accuracy as seen in Public Opinion Quarterly: http://bit.ly/33MlIxx. RICS works like this: every day, millions of ordinary people make calls that don’t connect to their intended party. Instead of hearing the message, “Your call cannot be completed as dialed,” RICS invites callers to take an automated survey – about one in 15 callers will complete a three-to-five-minute survey! For surveys requiring a live interviewer, RICS screens and connects eligible callers to live interviewers, reducing the cost of completing surveys by about 50%. To further discuss, here is my calendar: https://calendly.com/reconnectresearch/30min
Phone 310-613-8686
ReconnectResearch.com
Schlesinger Group
Founded 1966 | circa 600 employees
Steve Schlesinger, CEO
Schlesinger is a leading international data collection provider. Our telephone interviewing approaches for diverse and high-quality interactions include telephone interviews, tele-depth interviews, webcam TDIs, web-assisted telephone interviews and telephone pre-tests. Schlesinger Global supports worldwide telephone studies with one dedicated contact. Working in partnership with you, we provide a consultative and collaborative approach to project management and apply intelligent solutions to meet recruitment needs for business professionals, health care professionals, consumers and hard-to-reach groups, ensuring recruitment is optimized for your chosen method. We have vast experience with both ad hoc and continuous studies and our services are customized for end-to-end project management or à la carte support.
Phone +1 617-542-5500
SchlesingerGroup.com
SERVICE 800 Inc.
Founded 1989 | 107 plus 385 project professionals
Jean Mork Bredeson, CEO
For 30 years and in 30 languages, SERVICE 800’s professional telephone interviews have been producing customer insights that drive impactful actions. Never outsourcing, SERVICE 800 continues to deliver its trained and tenured interviewers to follow up with customers within minutes or hours of service experiences, or with executives on regular intervals. SERVICE 800 excels in its hit rates and completions. Its ability to combine phone studies with other methods such as e-mail, web, IVR and survey-to-text keeps accuracy and value high. Low-cost provider. Results in days.
Phone 800-475-3747 or 952-475-3747
service800.com
SIS International Research
Founded 1984 | 75 employees
Ruth Stanat, CEO
SIS International Research is a leading market research and strategy research company. We conduct CATI interviewing, telephone depth interviews (TDIs), key opinion leader interviews, mystery shopping and telephone surveys. We provide multilingual interviewing in English, Spanish, Mandarin, Japanese, German, French and many other languages. SIS has a vast national and global database of consumer, B2B, industrial, health care and automotive respondents. We also conduct surveys with low-incidence and hard-to-reach audiences. Because of our global scale, multilingual resources and access to respondents, we provide cost-effective qualitative and quantitative telephone interviewing solutions. Uniquely, we have a strategy research group that does high-level B2B interviewing, market opportunity research and competitive intelligence. Our solutions include customer satisfaction, pricing research, product comparison research, customer service experience research, new concept research and qualitative interviews. Our coverage is nationwide and worldwide. SIS also has global call centers in New York and London.
Phone 212-505-6805
sisinternational.com
Telepoll Market Research
Founded 1990 | 75 employees
Christine Schmakies, Director of Operations
Dial It Up! Telepoll Market Research is a dedicated 60-station telephone data collection firm. With 29 years of experience, our proven and proprietary data collection methods are second to none. We’ve managed virtually every type of research. Telepoll’s satisfied clients include financial services and retail companies, marketing and brand management firms, groups, associations, political parties and governments. From customer satisfaction to challenging C-level studies, Telepoll tailors itself to each and every client, their respective campaigns and delivers even on the most complex and unique projects. Telepoll proactively manages and delivers projects with quality and precise data.
Phone 416-977-0608, ext. 222
telepoll.net
Voxco Survey Software
Founded 1976
Vincent Auger, VP of Sales
Voxco Survey Software is crafted for (and by) market researchers. It provides organizations with robust options to collect survey data any time, any place, by device-responsive online surveys, over-the-phone interviews (CATI, IVR and dialers) or face-to-face mobile offline surveys. Founded over 25 years ago, Voxco works with clients in over 30 countries.
Phone 514-861-9255
voxco.com
Visit Telephone Panels, CATI (Telephone Interviewing) Software and Telephone Interviewing and CATI for a complete list of companies offering these services.