SPECIAL ADVERTISING SECTION
Conducting research can be difficult if you don’t have the right tools. These companies offer a wide range of research tools, technologies and services to help you conduct better research and gain the best insight. Whether you need to build a survey, conduct focus groups or need a combination of research tools, these companies have everything you need to help you at every stage of the research process. Some can offer individual tools, technologies and services while others can provide a suite of tools to cover all of your research needs. The companies included offer research tools in a wide range of specialties, including user experience, survey-building, sampling, data collection and much more. For all of your research needs, consider these companies and their methodologies, technologies and solutions.
20|20 Research
Founded 1986 | 157 employees
Jim Bryson, CEO
20|20 is the leading expert and innovator in qualitative market research. With 30+ years of experience, the company has developed methods and tools used worldwide – most notably, its flagship QualBoard solution. With QualBoard, 20|20 can help you engage your target audience in new and more meaningful ways, keeping pace with shifting consumer needs. The platform includes capabilities to manage short- or long-term group discussions, individual diaries, insight communities and more. QualBoard aligns with how consumers naturally respond, helping moderators probe deeper. It also includes built-in AI and text analytics to jumpstart analysis and uncover more meaningful insights – delivering more ROI for your research.
Phone 800-737-2020
www.2020research.com
Askia
Founded 1996 | Approximately 100 employees in six offices worldwide
Jérôme Sopoçko and Patrick George Lassale, Founders
Askia builds technology to help MR professionals understand and predict human behavior. We bring you unrivaled automation, self-serve and CRM integration as well as access to qualitative and behavioral data. Our flexible APIs enable you to integrate Askia’s expertise into your company’s know-how. Our offering includes: a solid, powerful yet easy-to-use suite of apps for true mixed-mode data collection; analysis, reporting and dashboarding including new dashboard design solution Iris; integrated soft dialer technology; and genius customer feedback Platform One. There is no limit to what you can do with Askia! Contact us at community@askia.com.
Phone +44 207 689 5492 (London);
323-871-4811 (Los Angeles)
www.askia.com; www.blog.askia.com
AYTM
Founded 2009 | 50 employees
Lev Mazin, CEO
AYTM is a next-generation market research automation platform that delivers critical insights fast. AYTM allows researchers to run a full range of quantitative research, including max-diff and conjoint, via the ease of a do-it-yourself platform. AYTM’s integrated panels provide best-in-class levels of quality with access to 40 million+ consumers in 26 countries, along with real-time pricing, guaranteed delivery time and fast turnaround (usually in 24 hours or less). Gain access to insights faster with automated TURF and world-class automation tools that make analysis a breeze. AYTM also offers flexible research services and expert support by our research automation experts.
Phone 415-364-8601
aytm.com
Cint
Founded 1998 | 200 employees
Tom Buehlmann, CEO
Cint is a software company developing technology to innovate the way insights are gathered. We provide the market research and insight-gathering community with the Cint Sample Management Platform: the world’s only solution built to deliver efficiency gains among every aspect of the sample supply chain dedicated to helping marketers and researchers improve their sample procurement practices, sample fielding operations and research panel management. The Cint Sample Management Platform is powered by the world’s Insight Exchange, a fully transparent research panel marketplace. Reach more than 50 million consumers in 80+ countries, all sourced via 1,500+ different panels owned by publishers, local media outlets, market research agencies and nonprofits.
Phone 818-754-9582
www.cint.com
Civicom Marketing Research Services
Founded 2000 | 500+ employees worldwide
Annie McDannald, Global Manager
Civicom is the global leader in facilitating Web-enabled in-depth interviews and focus groups worldwide. We provide asynchronous research capabilities through our online bulletin board platform solution and enable rich, in-the-moment insights through our mobile insights app. We provide mobile usability testing, respondent recruitment, translation and transcription services and an intuitive online platform for video and audio content curation and management. Clients know us for our dedication to service quality and our motto: “Your Project Success is Our Number One Priority.”
Phone 203-413-2423
www.civicommrs.com
CoolTool
Founded 2012 | 25 employees
Dmitry Gaiduk, CEO
CoolTool is the new-generation behavioral analytics platform that allows you to create catchy ads, engaging campaigns, strong brands and effective Web sites. The platform incorporates fully digital tools such as the most accurate Webcam eye-tracking, an effective emotion measurement tool and powerful implicit tests that are all integrated into the survey engine. By working simultaneously these tools guarantee you the most comprehensive and reliable feedback from your consumers. Easily gather insights based on nonconscious measurements for discovering real drivers of consumers’ behavior. CoolTool helps you to see the true picture of consumers’ needs and preferences.
Phone 855-613-2665
cooltool.com
Course5 Intelligence
Founded 2000 | 1,200 employees
Ashwin Mittal, CEO
Course5 Intelligence drives digital transformation for research organizations through analytics, insights and artificial intelligence (AI). The firm provides full-service research operation services powered by proprietary AI-based technologies that support clients in three areas: day-to-day research operations, custom research and generating deeper insights. A core offering for market research operations is Course5’s Optimizer Suite, an AI-based cognitive platform that delivers high speed, efficiency and quality across all market research operational processes. The platform has an intuitive interface and is enabled with self-learning algorithms, deep NLP engines and new-generation machine learning, making it far superior to other platforms driving pure automation.
Phone +91-22-4068-2822
www.course5i.com
Critical Mix
Founded 2011 | 200+ employees globally
Hugh Davis and Keith Price, Co-CEOs
Our passion is simplifying the creation of high-quality insights. Companies around the world rely on CMIX, a collaborative, all-in-one mix of the industry’s easiest and most powerful tools, to tap into the minds of consumers, customers and employees. Unlike other DIY survey platforms, CMIX offers 24/7 support throughout the project lifecycle. Our always-available, experienced team is personally invested in providing the best customer experience. No matter the size or type of project, we anticipate your needs and provide thoughtful customer care. See why more companies are switching to CMIX for enterprise-level survey software, global target audiences and interactive data visualization. Contact us at simplify@criticalmix.com.
Phone 800-651-8240
www.cmix.com
Customer Lifecycle LLC
Founded 2008 | 16 employees
Karin A. Ferenz, CEO
In today’s challenging marketplace, we at Customer Lifecycle help organizations do more with less. We are a global market research consultancy working with B2B/B2C companies to plan and conduct research to accurately identify and measure requirements for customer acquisition, satisfaction and loyalty, share-of-wallet growth and retention. With reach to about 3 million individuals in 160+ countries, we conduct strategic qualitative and quantitative research in multiple localized languages on a worldwide basis. We specialize in advanced quantitative analytic techniques. We help companies avoid costly mistakes by focusing on thorough front-end planning, appropriate support for research execution and action implementation at the back end.
Phone 630-412-8989
www.customerlifecycle.us
Digital Taxonomy Ltd
Founded 2016
Pat Molloy, CEO
Digital Taxonomy Ltd. builds market research insight and productivity tools, utilizing leading-edge technologies. Our software enables market research companies to improve speed, enhance quality and reduce costs. Codeit is a free-text and open-ended verbatim coding tool, delivering unparalleled speed (up to 300 percent faster than legacy tools) from its unique blending of AI, machine learning, text analytics and human expert coders. Loadit – a “data wrangling” tool – automates data management and manipulation processes via an easy-to-use visual interface. Loadit simplifies importing multiple format data files, transforming their contents as required and delivering the output in the desired format, minimizing errors, maximizing re-use and accelerating project setup.
Phone 513-307-4925 (U.S.);
+44 (0)333 335 9965 (U.K.)
www.digitaltaxonomy.co.uk
Displayr
Founded 2017 | 41 employees
Tim Bock, CEO
Clients demanding more than PowerPoint can provide? It’s time to switch to online, interactive reporting with Displayr – the world’s first complete all-in-one app designed for market researchers. While you’re quickly discovering that “lightbulb” moment with Displayr’s simple drag-and-drop interface, it’s working behind the scenes on the latest machine learning and advanced statistical techniques for you. It’s also never been easier to build and publish secure, interactive dashboards without being (or relying on) a computer programmer. Wow your clients by discovering the story and sharing the wisdom with Displayr – check out the link below.
Phone 866-805-2419
www.displayr.com
Focus Pointe Global
Founded 1988 | 480 employees
Laura Livers, CEO
FPG provides high-quality marketing research data collection services by leveraging new tools and technologies to make market insights more accessible, accurate and affordable. FPG Video Capture, powered by Living Lens, is a new offering that provides a rich data source to gather compelling qualitative insights. FPG’s 1.6 million opt-in member panel, built for qualitative research, provides the articulate, engaged and committed participants required for any qualitative (online or in-person) or quantitative study. FPG owns and operates 20 premier focus group facilities in major U.S. markets. Over a 30-year history, FPG has been committed to providing its clients unrivaled research solutions with professional integrity and the highest level of service quality.
Phone 888-873-6287
www.focuspointeglobal.com
FocusVision
Founded 1994 | 400 employees
Zlatko Vucetic, CEO
FocusVision is a full-spectrum human insights and analytics technology solutions provider. Established in 1992, it was the first company to live-stream focus groups. The company now offers premium software solutions to collect, analyze and share data for customer satisfaction surveys, brand tracking, focus groups, online communities, communications testing, segmentation, NPS, product testing and more. FocusVision has more than 400 employees globally, with offices in the U.S., U.K., Bulgaria and Singapore. Trusted by 18 of the Top 20 Fortune 100 companies and all 10 of the Top health care and CPG companies, FocusVision was honored for its outstanding innovation in customer experience management by the MarTech Breakthrough Awards in 2018.
Phone 844-712-6777
www.focusvision.com
Fuel Cycle
Founded 2009 | 75 employees
Eran Gilad, CEO
Fuel Cycle is the leading market research cloud that combines both qualitative and quantitative data to power real-time business decisions. Through online communities, product exchanges, panels and more, Fuel Cycle offers the only all-in-one market research platform for brands to connect to their customers. With Fuel Cycle, organizations can quickly act upon reliable data to help predict the future of their industry and stay one step ahead of the competition. Headquartered in Los Angeles, Fuel Cycle powers the world’s most customer-centric brands including Google, Hulu, Church & Dwight, AIG and more. Its partners include Salesforce, Marketo, SurveyGizmo, Voxpopme and many others across the MR ecosystem.
IdSurvey
Founded 2002 | 10 employees
Mr. Andrea Martinelli, CEO
IdSurvey is the definitive data collection software for telephone, Web and face-to-face offline interviewing. With its simple interface you easily design and manage surveys of any complexity. IdSurvey is a solution like no other thanks to its much-appreciated features. You can mix multiple methodologies in a single survey: one questionnaire, one sample, one final database. E-mail and SMS senders are also included to manage every step of the survey in the same interface. IdSurvey is more than a software: our team can also assist you on third-party integrations or complex survey project management.
Phone +39 (0)75 8511473
www.idsurvey.com
Lucid
Founded 2010 | 287 employees
Patrick Comer, CEO
Lucid unites buyers and sellers of survey sample in over 90 countries, bridging the divide between global questions and human answers. Every day, millions of questions are answered via Lucid’s programmatic marketplace, enabling anyone in any industry to get real answers. Lucid’s clients can ask questions of targeted audiences and measure the effectiveness of their advertising efforts. This authentic, first-party data drives powerful insights in real-time. Lucid is headquartered in New Orleans with offices in London, New York, Gurgaon, Sao Paulo and Sydney.
Phone 504-264-5820
luc.id
Marketing Systems Group
Founded 1987 | 60 employees
Gerald Oberkofler, CEO
Marketing Systems Group is a provider of technology products, services and information solutions customized for the survey, sensory and marketing research community. MSG provides full-service qualitative and quantitative global sampling and market research intelligence. MSG offers a package of expert market research tools that go beyond sampling, including comprehensive list enhancement products, an innovative automated feedback and panel management platform for recruitment, scheduling, data collection and custom reporting as well as research-predictive and TCPA-compliant dialing systems. MSG also offers a full suite of geographic information services. We are committed to delivering quality results for our clients – an ideal mix of expertise, service and innovation to make research easier and more responsive.
Phone 215-653-7100
www.m-s-g.com
Pegasus Self-Service Sampling Platform
Founded 2014 | 75 employees
Matt Dusig; Gregg Lavin; George Llorens, Co-Founders
With Pegasus you can easily specify, price and populate your research study with qualified survey respondents. Our second-generation platform provides access to high-quality, richly profiled respondents who match your exacting criteria. Save your company time and money. Manage sampling projects and control multiple supply sources. The platform is a multi-user solution that allows for sharing of responsibilities and visibility across project management teams. The key features and benefits of Pegasus are pricing and feasibility tools, flexible sourcing of vendors, deeper profiling and targeting of respondents, quota controls, compatibility with survey authoring platforms and no infrastructure or platform costs.
Phone U.S. 888-229-6664;
U.K. (+44) 020-8068-7070
PegasusMR.com
Q Research Software
Founded 2007 | 41 employees
Tim Bock, CEO
Most analysis tools make your job harder than it needs to be. Stressed? Wondering if you can get the job done on time? Not anymore. Q makes it easy for market researchers to find and report the stories in their data. You can do everything in Q from easily creating crosstabs, brand mapping, segmentation and max-diff to exporting beautiful charts to PowerPoint with one click. Even better? Q is easy to use (you can write code if you want but 98 percent of Q users don’t feel the need – yep, we’ve measured this). Plus, we’re here to coach you through everything with 24-hour support from experts who understand market research. Uncover why seven of the Top 10 market research companies are using Q to make their jobs easier by clicking on the link below.
Phone 866-805-2419
www.q-researchsoftware.com
Recollective | Ramius Corporation
Founded 1998 | 20+ employees
Stephen Thompson, Executive Vice President
Ramius Corporation is the software company behind Recollective, an innovative, cloud-based online research platform. Recollective combines a fully-featured suite of qualitative and quantitative research tools with collaborative possibilities of the social Web and community-based research. Both asynchronous and real-time research can be conducted on Recollective using any mobile, tablet or desktop device. Its intuitive and elegant user experience makes online research easy – everything from three-day projects through to annual communities with thousands of participants can be accommodated. Complementing this industry-leading software, Ramius also offers services for training, panel provider integrations, study programming and more.
Phone 613-369-5233
recollective.com
Research Now SSI
Founded 1977
Gary Laben, CEO
Research Now SSI is the world’s leading global provider of first-party consumer and professional data based on extensive, proprietary market research panels. Around this core asset of opted-in, managed data, the company has built innovative data services and solutions that bring the voice of the individual to the entire marketing spectrum, from research to marketing to advertising. Research Now SSI serves more than 5,800 market research agencies, media and advertising agencies, consulting and investment firms and health care and corporate customers in the Americas, Europe and Asia-Pacific. For more information about our range of data-driven offerings, go to www.researchnow.com and www.surveysampling.com.
Sawtooth Software
Founded 1983 | 30 employees
Bryan Orme, CEO
Simple rating questions can yield unreliable data. But when you ask respondents to make realistic trade-offs using methods like conjoint analysis and max-diff, you can uncover what they truly value. As the industry leader in choice analytics, Sawtooth Software’s powerful tools are used by many of the world’s most successful companies. You can survey your market, model people’s preferences and simulate their choices, all within one easy-to-use survey platform. Users also gain free access to an amazing technical support team. Try the world’s most powerful choice analytics software today! Request a demo or download a free trial at sawtoothsoftware.com.
Phone 801-477-4700
www.sawtoothsoftware.com
SurveyMonkey Audience
Founded 1999 | 700+ employees
Zander Lurie, CEO
SurveyMonkey Audience is the fastest DIY market research solution. Built right into the SurveyMonkey platform, we’ve integrated with panels in over 100 countries to enable global consumer research anytime, anywhere and for any budget. With SurveyMonkey Audience, you can find exactly who you need to reach with pre-profiled targeting options or custom screening questions. Audience is fully automated so you can instantly check project feasibility, get a cost estimate, launch your project with one click and order express delivery for even faster turnaround. “There’s one time I targeted a survey right before leaving the office,” says Anna Konopacz, consumer insights manager. “I was on the subway home and received a notification on my phone that the Audience results were already in. My survey was completed!”
audience@surveymonkey.com
surveymonkey.com/audience
Toluna
Founded 2000 | 1,000+/- employees
Frederic-Charles Petit, CEO
Toluna provides consumer insights designed to empower success in today’s on-demand global economy. Powered by the perfect fusion of technology, expertise and the largest global community of influencers at the ready, Toluna delivers rich, reliable, real-time insights to individuals and companies of all sizes. Toluna offers leading omnibus solutions powered by the company’s automated insights platform. Clients can ask up to 30 questions and receive answers in minutes, on demand, in real-time, globally. Our automated consumer insights platform, TolunaInsights™ underpins everything we do. Clients can access the platform directly, leverage Toluna’s managed services or create fully customized digital consumer insights programs via our engineered services.
Phone 203-834-8585
corporate.toluna.com
UserZoom
Founded 2007 | 170 employees
Alfonso de la Nuez and Dan Fishback, Co-CEO’s
UserZoom is the world’s most complete user experience (UX) research solution, allowing businesses to automate UX research for scale and speed. Through our all-in-one UX research platform and professional services, we empower businesses to generate the UX insights needed to design and deliver great digital experiences that impact the bottom line. Marketing research professionals use UserZoom’s UX insights platform to quickly and easily understand the impact of UX and CX on brand perception, benchmark brand experience against competitors and combine quantitative and qualitative UX insights with analytics data to get the complete picture on their audiences.
Phone (U.S. head office): 866-599-1550
userzoom.com
Voxco Survey Platform
Founded 1976
Vincent Auger, VP of Sales
Voxco has been a global leader in survey software for over 25 years. It provides survey organizations and insights departments with a full multi-mode survey platform that includes options to collect and process respondent data any time and any place: device-responsive online surveys, over-the-phone interviews (CATI, IVR and dialers) or face-to-face mobile offline surveys. Voxco provides outstanding products and services to hundreds of customers in over 30 countries. The company has sales and support offices in Canada, USA, France, U.K., Germany and Australia. Additional information about Voxco can be found by visiting www.voxco.com.
Phone 514-861-9255
www.voxco.com
Visit CX/UX - Customer/User Experience, Data Collection Field Services, High-Tech, Marketing Research - General, Sampling, Sampling Software and Software - Data Delivery Tools for a complete list of companies offering these services.