Posted December 21, 2016 Report this job.

Client Services Manager

IntelliShop  | Perrysburg, OH, US

The Client Services Manager is instrumental in the creation of mutually beneficial business relationships between IntelliShop and our clients. This involves a full understanding of our clients’ businesses at all levels – in particular their corporate strategies and goals, company culture, and training and development processes. The Client Services Manager is responsible for planning, directing, implementing and coordinating the development and ongoing servicing of client programs/projects, and is the Subject-Matter Expert on clients and programs assigned to them. The successful candidate will be responsible for all aspects of client satisfaction & retention by assuring that we meet or exceed client expectations and the current competitive landscape, and by assisting our internal and external teams to strengthen relationships and grow our business with current and potential clients.

• Bachelor's degree (Master’s degree preferred) in Marketing, Sales, Business Administration, or Psychology and at least 5 years of related experience.
• Used to working with stakeholders and cross functional research teams, and applying your confident and adaptable interpersonal skills in a professional team environment
• 5+ years of high-level client services and/or project management experience is preferred.
• Experience facilitating web-based presentations (i.e. WebEx, GoToMeetings, etc.)
• Outstanding written and oral communication skills
• Proficiency in PowerPoint, Excel, and Word is required.

Additional Comments
Overnight travel for this position is infrequent, but occasionally required. Days and hours of work vary depending on the work required but are typically 9:00am – 5:00pm, Monday- Friday. IntelliShop provides a family-friendly, professional and creative office environment so that our people can do their best work. We try to take exceptional care of our team members and always seek ways to improve on that.

Along with offering competitive pay we offer great benefits including:
• Health insurance
• Dental benefits
• Vision benefits
• Life insurance
• Optional disability Insurance
• 401K with company match
• Flexible hours including extra paid days off around major holidays

If interested, please submit a cover letter that includes your salary requirements, and resume to Amanda Sipes.

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